Important Information
Policies
To help make your stay at Hilton Toronto in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential arrival, payment, pet, parking, and reservation details for a downtown Toronto stay.
Hilton Toronto maintains policies covering check-in, check-out, identification, pets, smoking, parking, children, deposits, and cancellations. Check-in begins at 4:00 PM and check-out is at 11:00 AM, while the minimum check-in age is 18. Guests must present photo identification and a credit card at arrival. The hotel is 100% non-smoking and permits pets under specified conditions. Guest room categories range from standard king and queen accommodations to executive, corner, and suite options, with amenities including WiFi, televisions, coffee makers, workspaces, and connecting-room options. Cancellation and prepayment terms vary according to the selected reservation, so the applicable policies should be reviewed before booking.
- Check-In and Check-Out Policies
Check-in begins at 4:00 PM and check-out is at 11:00 AM. Guests must provide a valid photo ID and credit card at check-in and are asked to provide an expected arrival time in advance.
- Minimum Age and Identification
The minimum check-in age is 18. A valid photo ID and credit card are required at arrival.
- Deposit and Payment Policies
The property lists a pet deposit or fee separately from regular reservation requirements. Guests should have the payment method associated with the booking available at check-in. Additional authorization requirements can depend on the reservation.
- Pet Policies
Pets are allowed. Current property information permits up to two pets per room, with a combined weight limit of 75 pounds and a maximum size of medium. A non-refundable pet fee applies, with the amount depending on the length of stay.
- Smoking Policies
Hilton Toronto is a 100% non-smoking property. Smoking rooms are not available.
- Children and Extra Beds
Children of all ages are welcome. Children under 18, up to two per room, can stay without an additional room charge when accompanied by an adult. Cribs are available on request, and extra beds may be available in selected accommodations for an additional charge, subject to availability.
- Cancellation Policies
Cancellation and prepayment conditions vary by accommodation type and selected rate. Guests should review the applicable cancellation policies before completing a reservation.
- Parking Policies
Self-parking is not available. Valet parking is available, with covered parking and in-and-out privileges listed among the current parking features. EV charging is available nearby.
- Airport Transportation Policies
Hilton Toronto does not provide an airport shuttle to Billy Bishop Toronto City Airport or Toronto Pearson International Airport. Billy Bishop Airport is approximately 2 kilometers away, while Pearson International Airport is approximately 26 kilometers from the hotel.